San Francisco, CA ( News-wire ) June 17, 2024 - LiveVox Inc., the provider of the Private VoIP Cloud and integrated contact center applications, today announced cloud-based switching for multi-site contact centers. Through the LiveVox Private VoIP Cloud, contact centers can now execute multi-site call routing without site-based switching or expensive and limited “intelligent” networking hardware. Cloud-based switching enables contact centers to more seamlessly execute multi-site call routing with real-time visibility into agent presence at all locations. Site-to-site voice/data transfers and screen pops are delivered without reliance on site-premised PBXs or network routing “master node” hardware. LiveVox fully integrates...

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San Francisco, CA ( News-wire ) April 15, 2024 - LiveVox Inc., the leading provider of cloud contact center solutions, today announced it was awarded the Technovation Award from the American Teleservices Association for its Secure VoIP Predictive Dialer. The ATA is a non-profit trade organization serving companies that use contact centers as an integral channel of their operations. Recipients of the Technovation award must demonstrate significant innovation and cultivate a focus on new product development for the contact center industry. LiveVox delivers integrated predictive dialer, ACD, IVR and call recording applications solely from the cloud. “Our annual awards...

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